What type of phone will I need?
No particular phone is required nor is their any additional equipment to buy. After your phone line has been provisioned, plug your existing phone into any of the phone jacks in your unit and your ready to go. |
What types of features does Primecast offer?
Primecast offers a wide variety of options and features to choose from. Call Waiting, Caller Id, Call Forwarding, and Call Return are some of the many options and features Primecast has to offer. Contact your Customer Service Agent for more details. |
How many phone lines can I get?
The amount of phone lines you are able to receive is restricted by the number of physical phone lines you have installed in your home, (not the number of phone jacks) and varies from property to property. Contact your Customer Service Agent for more details. |
Why am I required to dial 10 digits for local calling?
Due To advances in technology, phone numbers and area codes are being exhausted quickly. Because so many people are moving to our state, and with the increased use of cellular telephones, pagers, fax machines, computer modems, and competition in the telecommunications industry, it is becoming necessary to assign new area codes to create more telephone numbers and implement the 10 Digit Dialing rules. Prior to 1995, Florida had only four area codes: 305, 407, 813 and 904. Since that time, another 10 area codes have been added: 954, 352, 561, 850, 727, 863, 321, 386, 786, and 754. In addition, planning for several other area codes has begun. |
| Calling Features |
Busy Call Forwarding
This service forwards incoming calls to an alternative number only when a subscriber's line is busy.
Dial *90 and wait for a confirmation tone, dial the number you wish to forward to.
Wait for the courtesy call to be answered. To disable, dial *91
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Delayed Call Forwarding
This service forwards calls from the subscriber's line to an alternative number only if the call is not answered.
Dial *92 and wait for a confirmation tone, dial the number you wish to forward to.
Wait for the courtesy call to be answered. To disable, dial *93
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Remote Access To Call Forwarding
This service allows a call forwarding subscriber to access and change their call forwarding configuration from any phone. Call the remote access to call forwarding directory number; (786)272-9828, 561)623-1600 or (772)924-2959.
Enter your own phone number & PIN when prompted.
Enter the call forwarding access code you require. |
Basic Line Hunting
This service forwards incoming calls by going through alist of alternative numbers until it finds a line that can accept the call. |
SIM Ring
This service provides a way for subscribers to configure additional numbers (up to 32) which will ring simultaneously as well as the subscriber's own number, any of which can answer the call.
To enable SIM Ring, press *200
To disable SIM Ring, press *201 |
Find-Me-Follow-Me
The Find-Me-Follow-Me service allows the subscriber to configure a group of numbers(up to a maximum of 32 numbers) of which will be rung in order of priority.
To enable Find-Me-Follow-Me, press *202
To disable Find-Me-Follow-Me, press *203 |
Caller ID Deluxe
This srvice displays the name & number of the incoming caller, as opposed to only a number being displayed. Subscriber must have a phone with a caller display screen or a calling diplay unit. |
Calling Number Delivery Blocking
This service allows a subscriber to blockdelivery of their own calling number on outgoing calls.
To override the current setting for the following call, press *67 |
Selective Call Rejection
This service allows subscribers to select a list of numbers from which incoming calls are automatically rejected.
To access and configure Selective Call Rejection, press *60 |
Anonymous Call Rejection
This service automatically rejects all calls from blocked numbers.
To enable Anonymous Call Rejection, press *77
To disable Anonymous Call Rejection, press *87
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Do Not Disturb
This service allows the subscriber to block their line temporarily to prevent incoming calls, outgoing calls can still be made as normal.
To enable Do Not Disturb, press *78
To disable Do Not Disturb, press *79
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Selective Call Acceptance
This service allows the subscriber to block their line temporarily to prevent incoming calls, however allow pre-configured numbers through. Outgoing calls can still be made as normal.
To access and configure Selective Call Acceptance, press *64
Note: Selective Call Acceptance must be disable before all incoming calls are accepted.
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Distinctive Ring
This service allows users to select a list of numbers from which incoming calls will ring with a distinctive tone.
To access and configure Distinctive Ring, press *61
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Voice Mail
This service redirects unanswered or busy calls to a subscriber's voice mail with out the need of additional equipment.
To retrieve messages, press *98
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Voice Mail Deluxe
Coming Soon |
Message Waiting Indicator
This service indicates to a subscriber when messages are waiting using an audible Message Waiting Indicator.(stutter Dial Tone) |
Reminder Call
This service allows the subscriber to program reminder calls at a set time of the day. An anouncement is played when the subscriber answers.
To enable an individual reminder, press *310
To disable all individual reminders, press *311
To disable one individual reminder, press *312
To check individual reminders, press *313
To enable a regular reminder, press *314
To disable all regular reminders, press *315
To disable one regular reminder, press *316
To check regular reminders, press *317
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3-Way Calling
This service allows a subscriber to call as well as add another party during an existing call, creating a 3-way conversation.
To add a third party to an active call, press flash and then dial the third party's number
If the third party answers, press flash again to add both of you to the original call
If the third party does not answer or their line is busy, press flash twice to rejoin the original call
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Call Transfer
This service allows a subscriber to call another party during an existing call, and transfer the call to the second party.
To transfer a call to a second number, press flash and dial the second number
You can then hang up either before or after the second number answers and the call will be transferred to their line
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Call Waiting Deluxe
This service displays the calling number and the calling name as apart of the notification that a second call is on the other line.
When you hear a call waiting tone during a call, press flash to swap between the callers
If you hang up while the original call is still on hold, you will receive a ring back reminding you to reconnect the original call
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Cancel Call Waiting
This service allows a call waiting subscriber to disable call waiting for an individual call so important calls are not interrupted.
To cancel call waiting for any particular phone call, press *70 prior to dialing the phone number
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Speed Calling
This service allows one-digit or two-digit codes to be used as shortcuts for selected phone numbers.
From your handset, press *74 for one-digit speed dialing or *75 for two-digit dialing - wait for a broken dial tone to play
Enter the one-digit or two-digit short code followed immediately by the telephone number you wish to program - wait for confirmation tone
Example: *74 (broken dial tone) then 2 (one-digit short code) then telephone number (xxx-xxx-xxxx)
Example2: *75 (broken dial tone) then 20 (two-digit short code) then telephone number (xxx-xxx-xxxx)
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Call Barring
This service allows the subscriber to bar outgoing calls to certain types of numbers from their line.
To enable Call Barring for:
All calls except emergency calls, press *341
National & International calls, press *342
International calls, press *343
Operator calls, press *344
Premium rate calls, press *346
To disable Call Barring for:
All calls except emergency calls, press *351
National & International calls, press *352
International calls, press *353
Operator calls, press *354
Premium rate calls, press *356
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| Internet |
What kind of computer do I need?
Any and all brand and/or manufacture of all models, can work with Primecast’s Internet Services. What is required is an Ethernet Port. Please refer to your owner’s manual for additional information on how to use and locate your computer’s Ethernet Port. |
What operating systems can I use with my Primecast Internet Service?
Primecast’s Internet Service will work with a vast majority of operating systems used today, to include the following:
Windows Operating Systems – Windows 95, Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT
Apple Operating Systems – OS8 through OSX |
Can I use my existing wireless modem?
Yes, but Primecast can not guarantee the level of service when using equipment not offered through Primecast. You may need to consult your owner’s manual to configure your wireless modem appropriately with our system. |
What type of browser can I use?
Primecast’s Internet Service will work with a vast majority of internet browsers, to include the following:
Internet Browsers Windows Explorer, Fire Fox, Mozilla, Opera, Safari, Netscape |
How can I access my ePrimecast eMail account?
To access your ePrimecast eMail account, please visit www.eprimecast.com and select Login If you do not know your ePrimecast eMail address, please contact a Primecast Customer Service Agent at 1-866-671-1117. |
How do I change my user name or password?
There are 2 easy ways you can change your user name and password:
- Log on to www.eprimecast.com and locate and select the tab Change Password and follow the prompts.
- Call into our Customer Service Department 1-866-671-1117 and request the change.
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How do I reset the "Remember Name & Password" feature?
1. Locate "Tools" drop down menu and select "Internet Options"
2. Select "Delete"
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3. Select "Delete Cookies", this will reset and/or clear all saved preferences such as
Login & Password infomation from all previously viewed websites.
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Do I need a specific cable modem?
If you reside at a property that uses a cable modem, one will be supplied to you at no additional cost. In an event you move, you will be required to return any equipment provided to you by Primecast. The cost of any unreturned equipment will be added to your final statement. |
Can I make phone calls while I’m surfing the web?
Yes. Primecast’s High-Speed Internet sends and receives data from your computer independent of your telephone service. This means you can make and receive phone calls while using Primecast’s High-Speed Internet! |
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| Basic, Digital & High Definition |
What is included with my basic Cable services?
Basic programming varies from property to property, please contact our Customer Service Department at 1-866-671-1117 or visit your sales center for a current channel guide. |
How do I upgrade to Digital service and/or High Definition?
Contact your Customer Service Agent for current promotions and pricing. Don’t forget to ask about our special bundle prices! 1-866-671-1117 |
How do I know if my TV is HD compatible?
Most televisions will specify either on the front and / or on the back with a HD symbol and / or logo. You can also refer to your television manual.
Note: Because your television is a Plasma, LCD, or has a Flat Screen, does not automatically mean it will support HD technology, it must contain a HD Tuner. |
What are the differences between Analog, SD, ED and HD?
The chart below will better outline the differences between Basic(analog), Digital & High Definition |
How will I know if I’m watching HD programming?
Most programs will specify with a HD symbol, located along the edges of your screen. Another way to identify you are watching a HD station is by way the station is labeled in your channel guide.
Example; ESPN HD,HBO HD, DISC HD, HD NET, etc. |
Does Primecast offer a DVR service?
Primecast will soon be offering a DVR (Digital Video Recorder) solution. Currently Primecast’s DVR is not yet available. |
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| Additional Technical Questions |
How do I set up my Voice Mail service?
Coming Soon |
How do retrieve my Voice Mail from another phone?
Coming Soon |
What do I do when I do not have a dial tone?
Check the connection between the phone and the phone jack, if all connections are plugged in and secured, try a secondary phone in a different room. If you do not have a secondary phone, try moving your primary phone to a different phone jack in another room. If you still do not have a dial tone, try using a different phone cord (cord between the phone and the phone jack). If you still do not have a dial tone contact our Customer Service Department at 1-866-671-1117 for further assistance. |
Will multiple users affect my speed?
Bandwidth on our digital system is shared, so it is possible for performance to vary depending on how many customers are actively using the system at any given time. It is worth noting, however, that this is also true for the internet as a whole. The internet is, in essence, one extremely large, shared network. Please contact our Primecast Customer Service Department to find out availability of purchasing additional bandwidth, which equates to faster upload and download speed. |
How do I prevent other non paying users from stealing my internet service?
Using a Wireless Router allows you to receive your internet signal with out the use of wires. Which also means any user with a wireless card with in the posted range of your wireless router can receive your internet signal as well, unless you secure and / or encrypt your internet access. This means any user that uses your internet access will be prompt for a password before access is allowed. Please consult your wireless router owner’s manual for additional information.
Note: The more users on a wired / wireless network, the slower the upload and download speeds for the entire network. Keep your wireless equipment secure to avoid loss of internet speed quality and services in general! |
What do I do when I get “The page can not be displayed” message?
Trouble shooting your internet connection.
- Verify the connection between the PC and the Ethernet jack and / or cable modem, is connected and secured.
Note: Be sure you are using an Ethernet cord and not a standard phone cord. The difference between the two is an Ethernet cord uses a larger connector on the ends vs. the smaller connector on a standard phone cord.
- If you are using a cable modem verify if the modem is plugged in and has power. You will also need to verify if you have the following lights illuminated; Power, Cable, PC, and Data (the Data light should be blinking).
- If only some or none of the lights are on, try resetting your cable modem by recycling the power.
- After the connection has been verified to be connected and secured and you still are unable to access the internet you will need to locate your Local Area Connection (LAN) icon.
- This can be found either on the bottom right hand side of your computer screen or in the Control Panel under Network Connections.
- After locating the LAN icon, you will need to right click on the icon itself and select the repair option. This will reset your IP address and you should be able to access the internet once the repair feature is complete.
If you are still experiencing problems connecting to the internet contact our Customer Service Department at 1-866-671-1117 for further assistance. |
What do I do when I’m missing channels?
Many TV’s require you to “Auto Program” the channels if there has been a power failure or any other interruption of service. If you’re only subscribing to basic cable, you may be required to perform an “Auto Program” which is found in your TV’s menu screen.
If you subscribe to Digital Cable as well as HD programming and some of your channels are missing, you will be required to perform a QAM Scan.
- While using your Dish Network remote, press the Menu button, you then want to select System Setup or press 6.
- Then select and press Installation or press 1.
- Lastly select and press QAM Scan / Signal or press 1.
- Once you’ve completed the following steps correctly, you will be on a screen labeled as QAM Scan, which has several options on the right with a signal strength meter along the bottom of the screen.
- You will also notice 3 boxes towards the middle of the screen, starting at the top going from left to right, you will see the first box which is labeled “Frequency” using your digital remote you will need to navigate over to this box.
- Once this box is highlighted you will need to enter 561 as your Frequency.
- The second box is located just below and to the left of the first box, which will be labeled as “Scan Range: from”, highlight this box and enter 561.
- You will then navigate over to the last box which is directly right of the second box, which is labeled “To”, highlight this box, and enter 861.
- Lastly you will navigate over to the right and highlight and select the “Scan” option.
This will take several minutes for your system to scans through a series of frequencies as it acquires missing channels. After this is complete you will need to cancel out of the QAM Scan screen as well as all menu screens. Your Dish Network receiver will automatically re-acquire the satellite signal. Once this is complete you should have all your subscribed channels.
If you are still missing channels, contact your Customer Service Department at 1-866-671-1117 for further assistance. |
How do I program my Digital Remote to work my television?
You will need to refer to your Dish Network Manuel to obtain your TV code and follow the step by step instructions to program your digital remote to operate your television |
What do I do when my Digital Remote does not work?
You first want to press the SAT button on the top left hand corner of your digital remote. If the SAT button illuminates, this means the digital remote has power, if it does no illuminate will need to either replace the batteries ( AAA x 4) or verify the batteries are installed correctly. If you are still having issues using your digital remote, contact your Customer Service Department at 1-866-671-1117 for further assistance. |
Standard Definition Receiver & Remote.
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High Definition Receiver & Remote.
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| If you have any further questions and / or concerns, please contact Primecast’s Customer Service Department at 1-866-671-1117. |
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